COVID 19 FAQ's


COVID tests for pre-flight travel

PLEASE READ THOROUGHLY BEFORE BOOKING BELOW

COVID tests for non-surveillance reasons (including pre-flight travel and private events) are available at all our collection facilities, BUT by appointment only at the following:

  • Hamilton, 58 Angelsea St, 8am – 4.30pm Monday to Friday, 8am – 11.00am Saturdays
  • Tauranga, 829 Cameron Rd, 8am – 4.30pm Monday to Friday, 8am – 11.00am Saturdays
  • Rotorua, 1225 Haupapa St, 8am – 4.30pm Monday to Friday, 8am – 11.00am Saturdays
  • Taupo, 114 Tuwharetoa St, 8am – 4.30pm Monday to Friday

Pathlab collection facilities are not open for testing on Saturday afternoons, Sundays or public holidays. Clinics that will collect all COVID tests on Sunday's / public holidays are:

  • Hamilton - Anglesea A&E, Tui St Andrews, Tui Rototuna, Victoria Clinic, Lake Clinic
  • Tauranga - 2nd Ave A&E
  • Rotorua - Lakes Primecare

How much will the test(s) cost?

  • The cost is $200 per person, per swab.
  • Countries and venues may have varying testing requirements, multiple swabs and or tests may be required.

    • China currently requires IgM (spike protein) & PCR tests - both tests can be done in the 15 minute slot allocated. We do NOT offer the IgM Nucleocapsid test as required by the Chinese Government from 1st December 2021.

    Samoa requires PCR & IgG (with IgM also required for travellers aged 12 years and younger).

How long until I get my results?

  • We guarantee your results to you between 24-36 hours from when the Tauranga laboratory receives the sample (not from when your swab is taken).
  • Results are emailed to you – ensure to provide your correct email address and cell phone number when prompted at the time of booking your appointment.
  • It is IMPORTANT to check your SPAM before contacting us. BUT it is also very important to phone us (07 858 0795) if you have not had your result after 36 hours.

PLEASE DO NOT PHONE PATHLAB to ask about your result unless it has been at least 24 hours since your test.

Pathlab accepts no liability for flights or events missed . It is your sole responsibility to ensure you have ALL the correct information prior to making an appointment. Please refer to embassies, travel agents, event organisers, carriers or destinations for all current guidelines. There is no refunds for changed or missed flights or events.

How do I get a medical certificate?

  • Pathlab is not able to provide a doctors signed medical certificate. We can only give you the results of your COVID PCR test. Any signed medical certificate will need to be obtained from a medical doctor.

How do I make a booking?

  • Have your passport ready - we need your name as it is written in your passport.
  • Know the correct email address you want the results sent to.
  • Travelling with children – we can swab up to 1 adult, 1 child, in one 15 minute slot – just say ‘SMITH, John x2’ in the booking. (The cost is still $200 per swab, per person).

COVID tests for Surveillance

Links


Are you a permitted worker or employer of permitted workers driving across Alert level boundaries? Register for a saliva test.

Healthline

Example COVID PCR Result

Example COVID PCR and IgM Result

How can I get a COVID-19 test for surveillance testing or you have symptoms?

  • If you have COVID symptoms you must contact Healthline or your Doctor who will advise you on testing and isolation.
  • If you don’t have symptoms and need the tests for other reasons i.e surveillance, Pathlab can do the swab and test for you.

Do I need an appointment for a surveillance COVID-19 test?

Appointments may be required as below :

  • Hamilton, Angelsea St – Please contact a Waikato CBAC / CTC or via your GP.
  • Tauranga, Cameron Rd – Please contact a Bay of Plenty CTC.
  • Whakatane – Surveillance testing available at Whakatane Hospital. - Phoenix House, Pyne St - SYMPTOMATIC testing only between 3pm-4pm daily, no appointment required.
  • Rotorua, Haupapa St – Testing for international travel only - Please contact a Lakes CBAC centre via your GP.
  • Taupo, Tuwharetoa St – Testing for international travel only - Please contact a Lakes CBAC centre via your GP.

Pathlab is not open for testing on Saturday afternoons, Sundays or public holidays. Clinics that will collect all COVID tests on Sunday's / public holidays:

  • Hamilton - Anglesea A&E, Tui St Andrews, Tui Rototuna, Victoria Clinic, Lake Clinic
  • Tauranga - 2nd Ave A&E
  • Rotorua - Lakes Primecare

How much will the test(s) cost?

  • If you have symptoms and been via your doctor or Healthline for your test, there may not be a charge.
  • There is no cost for COVID tests for surveillance.

How long until I get my results?

  • The processing time for surveillance COVID-19 testing is 48-72 hours from when the laboratory received the sample (not from when your test is done).
  • If you were tested by a doctor, the results are sent to that doctor who will then send them to you.
  • If you came to us directly, you will need to complete a form with appropriate details so the results can be emailed to you - PLEASE ENSURE YOU PROVIDE THE CORRECT EMAIL ADDRESS.

PLEASE DO NOT PHONE PATHLAB to ask about your surveillance result unless it has been at least 72 hours since your test.

How do I get a medical certificate?

  • Pathlab is not able to provide a signed medical certificate. We can only give you the results of your COVID test. Any signed medical certificate will need to be obtained from a doctor.