Urgent medical issue? Dial 111

Pathlab endeavours to provide the best quality care at all times, however if you have a problem or concern about the service you receive, please tell us.

General enquiries or feedback? Please fill out our contact form.


When we receive a complaint we will:

  • Acknowledge receipt of your complaint in the first instance.
  • Carefully review and investigate all the issues and concerns highlighted in the complaint.
  • Rectify any incorrect procedures or processes if necessary and take any required corrective action to ensure the problem does not reoccur.
  • Inform you of the investigation and action we have taken.

Setting up an account?

Pathlab offers a comprehensive billing option for our commercial clients. This can easily be arranged with our accounts team who can assist with your invoicing requirements - contact them on (07) 578 7073, ext 6603 or via email at accounts@pathlab.co.nz


Contact Us

Do not submit medical, personal or accounts information via this form.

For sensitive enquiries call +64-7-578-7073
Please note: Pathlab is unable to provide results directly to patients unless at the authority of your GP.

For medical assistance please contact your GP or in case of emergency dial 111.

Please note that these messages are only monitored during business hours and it may take a business day or more for a response, depending on your enquiry.


Fill in our Secure Contact Form